Personal Data Privacy Policy

At our travel agency, Tu Ruta 22 E.I.R.L., we value and respect the privacy of our clients, users, and visitors. This Privacy Policy describes how we collect, use, store, and protect the personal data provided to us through our physical and digital channels, in compliance with Law No. 29733 – Personal Data Protection Law, its regulations, and other applicable laws in Peru.

1. Identity of the owner of the personal data database

  • Business name: Tu Ruta 22 I.R.L
  • Tax ID: 20611912120
  • Activity: Travel and tourism agency
  • Address: Arequipa – Peru
  • Contact email: turuta22viajes@gmail.com
  • Telephone / WhatsApp: 972338158 – 945008138

Tu Ruta 22 E.I.R.L is responsible for the processing of the personal data it collects and manages.

2. Personal Data We Collect

Tu Ruta 22 may collect the following personal data, depending on the type of service contracted or inquiry made:

  • First and Last Name.
  • Identity document or passport.
  • Date of birth.
  • Telephone and/or WhatsApp.
  • Email address.
  • Address (when necessary for billing).
  • Travel information (dates, destinations, preferences).
  • Data necessary for booking flights, hotels, tours, or other tourist services.
  • Payment details (full card details are never stored).
  • Medical prescription (if necessary).

Providing this data is voluntary, but necessary for the proper provision of our services.

3. Purpose of Processing Personal Data

The personal data provided will be used for the following purposes:

  • Manage quotes, reservations, and contracting of tourist services.
  • Coordinate the provision of services with operators, hotels, airlines, and other suppliers.
  • Send confirmations, vouchers, itineraries, and travel documents.
  • Address inquiries, requests, claims, or complaints.
  • Comply with legal and tax obligations.
  • Send commercial information, promotions, or offers, only when authorized by the user.

Under no circumstances will the data be used for purposes other than those described here.

4. User Consent

The user declares having been informed and grants their free, prior, express, and informed consent for the processing of their personal data when:

  • Completing forms on the website.
  • Sending information via WhatsApp, email, or social media.
  • Requesting quotes or making reservations.

The user may revoke their consent at any time, in accordance with the procedure indicated in this policy.

5. Data Storage and Security

Tu Ruta 22 adopts the necessary technical, organizational, and legal measures to guarantee the security and confidentiality of personal data, preventing its alteration, loss, misuse, or unauthorized access.

Data may be stored in:

Internal digital systems.
Tourism management platforms.
Corporate emails.
Secure technological tools.
Access to information is restricted to authorized personnel only.

6. Transfer and Assignment of Personal Data
Personal data may be shared only with:

Tour operators.
Hotels.
Airlines.
Transportation companies.
Suppliers directly involved in providing the contracted service.
This transfer is carried out exclusively to fulfill the requested service. Tu Ruta 22 does not sell, rent, or assign personal data to third parties for other commercial purposes.

7. Data Subject Rights (ARCO Rights)

The user may exercise their rights of access, rectification, cancellation, and objection at any time:

  • Access.
  • Rectification.
  • Cancellation.
  • Opposition.

To do so, they must send a request to the agency’s official email address, indicating:

  • Full Name.
  • Identity Document.
  • Right you wish to exercise.
  • Clear description of the request.

Tu Ruta 22 will process the request within the timeframes established by Peruvian law.

8. Data of Minors

Tourist services for minors may only be contracted by parents, guardians, or legal representatives.

Tu Ruta 22 does not knowingly collect personal data from minors without proper authorization.

9. Use of Cookies and Similar Technologies

Our website may use cookies or other similar technologies for statistical purposes and to improve the browsing experience.

Users can configure their browser to accept or reject the use of cookies.

10. Changes to the Privacy Policy

Tu Ruta 22 reserves the right to modify this Privacy Policy to adapt it to regulatory, technological, or service changes.

Any modifications will be published on the agency’s official website.

11. Applicable Law and Jurisdiction

This Privacy Policy is governed by the laws of the Republic of Peru. Any dispute will be submitted to the jurisdiction of the competent courts of Peru.