General Terms and Conditions

1. Scope of Service and System Operation

Our travel agency, Tu Ruta 22 E.I.R.L., provides users with reference information regarding tourism services, itineraries, experiences, and travel programs. Such information does not constitute automatic confirmation of availability.

Any reservation request will generate an internal record and an initial notification. Final confirmation of the service will be communicated by an Agency advisor within a reasonable period, once availability has been verified with the corresponding suppliers.

It is the client’s responsibility to correctly provide their contact details (email address and phone number). If confirmation is not received, the client must contact the Agency through official channels.

2. Nature of the Contractual Relationship

Tu Ruta 22 acts as an intermediary and coordinator between the client and tourism service providers (operators, hotels, transport companies, guides, restaurants, airlines, among others), with whom it maintains commercial agreements.

The effective provision of services corresponds to such providers, who operate under their own terms and legal regulations.

3. Rates, Taxes, and Commercial Conditions

• Rates may be expressed in Peruvian soles or foreign currency, depending on the service.
• Prices may be subject to applicable taxes in accordance with current legislation.
• Rates may vary depending on high season, holidays, long weekends, or special events.
• Group rates may be subject to special conditions upon prior coordination.

All rates are subject to confirmation at the time of booking.

4. Reservations, Payments, and Confirmation

A reservation will be considered validly confirmed only when:

1. The client has accepted the quotation.
2. The required full or partial payment has been made.
3. The Agency has sent written confirmation.

Failure to comply with payment deadlines entitles Tu Ruta 22 to cancel the reservation without liability or obligation to refund.

5. Tour Packages, Tours, and Services

Once the reservation is confirmed:

• The client will receive the information of the assigned operator and/or guide.
• The client must arrive punctually at the indicated meeting points and times.
• Services are personal, non-transferable, and non-assignable.

Failure to appear at the scheduled time due to lateness or non-compliance with requirements will be considered a no-show, with a 100% penalty.

6. Operational Conditions

• Schedules and routes may vary for operational, weather, or safety reasons.
• Activities are subject to weather conditions.
• In the event that a service cannot be provided due to external causes, the corresponding supplier’s conditions will apply.

7. Observations and Client Acceptance

The client will have a reasonable period after confirmation to submit observations. The absence of observations or the commencement of the service implies express acceptance.

8. Cancellation, Rescheduling, and Refund Policy

• Cancellations requested by the client will be subject to penalties depending on advance notice.
• Rescheduling will be subject to availability and possible fare differences.
• Refunds, if applicable, will be processed within reasonable administrative timeframes, deducting operational and banking expenses.
• For services operated by third parties, the operator’s conditions will apply when they are more restrictive.

Penalty Table:

• In the case of partially used or voluntarily unused services, no refund will be granted for services not enjoyed.
• Rescheduling will be subject to availability, supplier approval, and possible fare differences.
• Banking or transaction fees are non-refundable.

9. Traveler Documentation

The client is responsible for having:

• A valid national ID or passport.
• Required visas, permits, or authorizations.
• Special documentation for minors, if applicable.

Lack of documentation does not entitle the client to a refund.

10. Travel Assistance Insurance

Our travel agency, Tu Ruta 22 E.I.R.L., expressly recommends the purchase of travel assistance insurance, especially for international and/or domestic trips of short or long duration.

Travel assistance insurance may cover, among others:

• Medical emergencies
• Accidents
• Loss of luggage
• Unforeseen cancellations
• Legal assistance and repatriation
• Other benefits included at the time of purchasing the insurance.

Insurance coverage is:

• Optional, unless required by the destination or supplier.
• The responsibility of the passenger, unless contracted directly through the Agency.

The Agency will not be responsible for medical expenses, losses, or contingencies that could have been covered by insurance not contracted by the passenger’s decision.

11. Conditions for Persons with Disabilities or Reduced Mobility

Tu Ruta 22 promotes inclusive and responsible tourism. However, the client should consider that:

• Not all destinations, accommodations, transport services, or activities have accessible infrastructure.
• It is the passenger’s obligation to inform in advance of any disability, reduced mobility, or special needs.

The Agency will evaluate service feasibility and propose reasonable alternatives when possible, without guaranteeing full accessibility in all cases.

Failure to provide prior information regarding special conditions releases the Agency from liability for operational limitations that prevent proper service delivery.

21. Specific Limitation of Liability

Tu Ruta 22 assumes no responsibility for:

• The passenger’s decision to participate in external activities not recommended.
• Failure to comply with safety regulations.
• Physical or medical conditions not timely disclosed.
• The passenger’s refusal to purchase travel insurance.
• Losses, theft, or personal damage.
• Force majeure events.

The Agency’s liability is limited, if applicable, to the value of the service not provided.

13. Force Majeure and Acts of God

The Agency assumes no responsibility in cases of:

• Natural phenomena.
• Public health emergencies.
• Social or political conflicts.
• Border closures or government restrictions.

In such cases, automatic refunds do not apply.

14. Payment Methods

Tu Ruta 22 accepts:

• Bank transfers.
• Digital payments (Yape, Plin).
• Other previously agreed methods.

Transaction costs or exchange rate differences will be borne by the client.

15. Fraud Prevention

The Agency may request additional documentation to validate payments and prevent fraudulent transactions, safeguarding client confidentiality.

16. Personal Data Protection

Personal data will be treated confidentially and used solely for the Agency’s operational, commercial, and communication purposes.

17. Intellectual Property

All content, itineraries, concepts, and materials are the exclusive property of Tu Ruta 22.

18. Final Acceptance and Informed Consent

The passenger declares that:

• They have been informed of the service conditions.
• They understand the applicable penalties.
• They are aware of the recommendation to purchase travel assistance insurance.
• They assume responsibility for their physical condition and documentation.

19. Governing Law and Jurisdiction

This document is governed by the laws of the Republic of Peru. Any dispute shall be resolved under Peruvian jurisdiction.